Refund Policy
Last updated: 29 July 2026
Unused vouchers cancelled within 14 days
We offer a 14-day cancellation period from the date of online purchase for a voucher that has not been redeemed or partially redeemed. The purchaser should contact us using the details below and provide the voucher number, purchaser name and purchase email address.
After 14 days
After the 14-day period, vouchers are normally non-refundable. We will still consider refunds or other remedies where the voucher was not supplied as agreed, a duplicate payment occurred, the service was faulty, or a refund is otherwise required by law.
Redeemed or partially redeemed vouchers
A voucher that has been redeemed in full or in part cannot normally be cancelled or refunded. Any exception required by law will be handled individually.
Promo-code purchases
Any refund is limited to the amount actually paid by the customer. The additional voucher value created by a discount has no cash value. A voucher created using a 100% discount or £0 test code is not eligible for a cash refund.
How refunds are paid
Approved card refunds are returned to the original payment method. Processing time after approval depends on the payment provider and the customer’s card issuer. We may need to verify the payment before submitting the refund.
How to request a refund
Include the voucher number and the purchaser’s details. Do not send card numbers or security codes by email.